Returns

We want you to love your purchase. If an item is not quite right for you, please don't hesitate to return it - your satisfaction is our biggest concern. If you are unsure how to style your new garment, please get in touch - one of our talented stylists will be happy to help.

Items that meet our returns policy may be returned provided they are received back to us in their original, pristine, unworn condition with swing tags attached and ability to show proof of purchase.

We reserve the right to deny a return if the return does not meet our policy terms.

Please email web@repertoire.co.nz for support.

  • We offer complimentary courier returns to urban New Zealand addresses for website orders of full priced clothing.
  • Non-clothing items (e.g. shoes, accessories and jewellery) and sale/promotionally discounted items are not eligible for free returns.
  • Sorry, we are unable to offer complimentary returns for in-store orders and rural/international orders.

  • Full-priced items returned within 14 days from receipt of the items may be refunded using the original payment method
  • Items returned more than 14 days from receipt, and any items purchased on sale or promotion are not eligible for refunds. These returned items will be issued with store credit to the value originally paid (redeemable in-store or online) provided they are returned within 31 days of receipt.
  • Items you have received more than 31 days ago are not eligible to be returned.

  • Exchanges are accepted within New Zealand only. All other countries may only return goods for a credit or refund.

  • If you are unhappy with the quality of an item, please return it to us for analysis by our production team.
  • If an item is found to be faulty we will replace, refund or credit it according to the terms of the Consumer Guarantees Act.

  • Items may be returned via courier or in person to any Repertoire store.
  • If you are returning via courier, please be sure to include the returns form that was enclosed with your order, completed in full. If you've misplaced your returns form, you may print another copy here.
  • If you are eligible for a complimentary courier return, a printed courier label was included with your order. After packaging up your return with the courier label attached, please phone CourierPost (0800 268 7437) to arrange a pick-up. Alternatively, drop the package into your local NZ Post branch.
  • Sorry, complimentary courier pick-ups from rural or international addresses are not possible and we are unable to offer courtesy courier pickups for in-store placed orders, footwear, jewellery, accessories, gifting or sale/promotionally discounted items.
  • Repertoire cannot be held responsible for returned packages that are lost or damaged in-transit. It is the sender's responsibility to safely package and return items. We strongly advise using a courier with a tracking service for all returns.

  • Please click here to complete our international returns form. Our order team will be in touch with you within 1-2 working days.
  • Returns are at the cost of the purchaser and remain the responsibility of the purchaser until received by Repertoire.
  • Repertoire cannot be held responsible for returned packages that are lost or damaged in-transit. It is the sender's responsibility to safely package and return items. We strongly advise using a courier with a tracking service for all returns.