Cost
Free for orders over $150, $6 for orders under $150 

Estimated Delivery Time
North Island: 1 to 2 working days
South Island: 1 to 3 working days
Please allow 1-2 extra days for rural addresses

All orders will be processed between 9–12pm Monday to Friday, except NZ public holidays. We aim to take one working day to process orders. You will receive email or text updates every step of the way to ensure you know exactly where your items are.

Cost
Free 

Estimated Delivery Time
1 to 5 working days

All orders will be processed between 9–12pm Monday to Friday, except NZ public holidays. We aim to take one working day to process orders. You will receive email or text updates every step of the way to ensure you know exactly where your items are.

Australia Post Parcel Post

Estimated Delivery Time
5 to 8 working days

Cost
$16.99 for orders under $1000
$29.99 for all other orders

Full-priced clothing can be returned using a complimentary returns label.

If you would like your order shipped outside of New Zealand or Australia, please contact us and we will advise if we can ship to your location and how much it would be. Our customer care team is online Monday to Friday 9am-5pm NZT and will get back to you within one to two business days.

Customs and import regulations vary widely between countries. Some of the products we sell via this website could be prohibited for importation into certain countries. Unfortunately, it's not possible for us to be aware of all of the regulations specific to any given country. Where we are aware of any particular import restrictions, we endeavor to make note of this on the product detail page.

It's entirely your responsibility to ensure that any goods which you order are not prohibited/restricted within your delivery country. Repertoire NZ accept no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body. Likewise, any import duty or tax payable on your order is not our responsibility and is beyond our control. If an order is returned to us by your countries import authorities in resalable condition, we'll refund you the value of the order less any postage costs incurred to us. We can't provide a refund until we've received the products back. We don't provide refunds on parcels that are detained or confiscated at your countries customs due to containing items which are prohibited.

We accept no liability for any goods lost in transit outside of New Zealand.

We recommend you contact your local Customs Office for further information on import regulations in your country.

• We offer free courier returns to urban New Zealand and urban Australian addresses for online orders of full priced clothing.
• Non-clothing items (e.g. shoes, accessories and jewellery) and sale/promotionally discounted items are not eligible for free returns.
• We are unable to offer complimentary returns for in-store orders, rural/remote orders or orders made outside of New Zealand or Australia.

• Full-priced items returned within 14 days of being received may be refunded using the original payment method.*
• Items returned more than 14 days after being received, and any items purchased on sale or promotion, are not eligible for refunds. These returned items will be issued with store credit to the value originally paid provided they are returned within 31 days of receipt. Credit can be used in-store or online.
• Items you have received more than 31 days ago are not eligible to be returned.
  

*Items purchased in-store with Afterpay can only be refunded back to Afterpay in-store; we cannot refund in-store Afterpay accounts remotely as the refund requires the original Afterpay Card to be tapped on the store's EFTPOS terminal.

• Exchanges for orders over $150 are accepted within New Zealand only. All other countries may only return items for a credit or refund. 
• Please note, we are unable to exchange any outlet items. These can be returned for a store credit. 

•  Items may be returned via courier or in person to any Repertoire store.
• If you are eligible for a free courier return (see above), please email web@repertoire.co.nz for your complimentary courier label.  
• For all other returns, please download and complete our returns form. Please courier your order, and the enclosed returns form, to your nearest store. 
• No printer, no problem. If you can't print the returns form, simply include a piece of paper in your returns package with your order number, name, the items you're returning, and whether you'd like a refund, exchange, or store credit.
  

Repertoire cannot be held responsible for returned packages lost or damaged in transit. It is the sender's responsibility to package and return items safely. We strongly advise using a courier with a tracking service for all returns.

• If you are eligible for a free courier return (see above), please email web@repertoire.co.nz for your complimentary courier label.
• For all other returns, please download and complete our returns form. Please courier your order and returns form, to Repertoire Returns, 1/19 Portside Drive, Mount Maunganui, New Zealand 3116.
• No printer, no problem. If you can't print the returns form, simply include a piece of paper in your returns package with your order number, name, the items you're returning, and whether you'd like a refund or store credit.
  

Repertoire cannot be held responsible for returned packages lost or damaged in transit. It is the sender's responsibility to package and return items safely. We strongly advise using a courier with a tracking service for all returns.

If you would like to return an international order, please contact us or email us at web@repertoire.co.nz. Please note that we can only offer store credit for returned orders made outside New Zealand or Australia. This is because they usually fall outside of our 14 day refund window.

If you are unhappy with the quality of an item, please contact web@repertoire.co.nz with a photo and description of the fault. If the item is found to be faulty we can replace, refund, repair or credit it in line with the terms of the Consumer Guarantees Act.

Please note, due to hygiene reasons we are unable to accept returns and exchanges of earrings, hosiery or shapewear unless they are deemed faulty.