In conjunction with our shipping provider we aim to provide all our customers with the the best possible shipping service.
Nth Island: 1 to 2 working days
Sth Island: 1 to 3 working days
Please allow 1-2 extra days for rural addresses
$6 for orders under $150, Free for orders over $150
Click & Collect from your local Repertoire store
1-5 working days
All orders will be processed by our E-boutique store between 9am to 12pm Monday to Friday, except NZ public holidays. Repertoire aims to take one working day to process orders.
Shipping within New Zealand can take from one to two working days for North Island deliveries and one to three working days for the South Island.
Please note that rural deliveries will take longer. You will receive email or text updates every step of the way to ensure you know exactly where your items are.
3 to 7 working days
3 to 7 working days
We offer flat rate international shipping; timeframes will be according to your location and time of year. $9.90 NZD for Australia, $45.00 NZD for all other countries. All orders will be processed by our E-boutique store between 9am to 12pm Monday to Friday, except NZ public holidays. Repertoire aims to take one working day to process orders.
Please note that customs or import duties may be charged when the order reaches its destination country. These must be paid by the recipient. We take no responsibility for these charges or taxes. We have no control over these charges, which vary from country to country. Please contact your local customs office for further information. You will receive email or text updates every step of the way to ensure you know exactly where your items are.
We do accept returns for international orders at 5 Hocking St, Mt Maunganui, Bay of Plenty, New Zealand, 3116. This will be at your own cost, and please email firstname.lastname@example.org to ensure that the package will comply with the NZ customs/import regulations.
Customs and import regulations vary widely between countries. Some of the products we sell via this website could be prohibited for importation into certain countries. Unfortunately, it's not possible for us to be aware of all of the regulations specific to any given country. Where we are aware of any particular import restrictions, we endeavor to make note of this on the product detail page.
It's entirely your responsibility to ensure that any goods which you order are not prohibited/restricted within your delivery country. Repertoire NZ accept no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body. Likewise, any import duty or tax payable on your order is not our responsibility and is beyond our control. If an order is returned to us by your countries import authorities in resalable condition, we'll refund you the value of the order less any postage costs incurred to us. We can't provide a refund until we've received the products back. We don't provide refunds on parcels that are detained or confiscated at your countries customs due to containing items which are prohibited.
We accept no liability for any goods lost in transit outside of New Zealand.
We recommend you contact your local Customs Office for further information on import regulations in your country.